PHS Autohaus, Puchong data protection

Accessibility Statement

We are committed to making our website accessible in accordance with the Web Accessibility Act (WZG), which implements Directive (EU) 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies.

Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, due to the following implementation status:

Overview of Accessible Content

Color Contrast: Compliant
All text and interactive elements have sufficient contrast and are easily readable even for users with visual impairments.
Keyboard Navigation: Compliant
The entire website can be navigated using a keyboard. All interactive elements such as navigation, buttons, and forms are accessible without a mouse.
Responsive Design: Compliant
The website works across various devices and supports text enlargement without loss of functionality.
Alternative Texts for Images: Partially Compliant
Most images and graphics are provided with meaningful alternative texts. Some images still need to be supplemented with appropriate alt texts.
Structured Forms: Partially Compliant
Most forms on the website include properly labeled fields and understandable error messages. Some form elements are still being optimized for accessible use.
Accessible PDF Documents: Partially Compliant
The PDF documents provided are currently not fully accessible. A step-by-step update of the PDFs is planned.

Statement Creation
This statement was created on June 23, 2025.
The evaluation of the website was carried out through self-assessment based on the WCAG 2.2 guidelines and regular internal testing with assistive technologies.

Feedback and Contact Information
If you encounter any barriers on our website or need content in an accessible format, please feel free to contact us.

Data Protection

The protection of your privacy is particularly important to us. Therefore, we will provide you with detailed information about the collection of personal and anonymous data.

At PHS Autohaus, Puchong, we value your privacy and we will strive to protect your personal data in compliance with the Personal Data Protection Act 2010 ("PDPA"). Please take note of the following:

"VPCM", "we" and "us" refer to PHS Autohaus, Puchong which shall include its dealers, suppliers and third party agents;
"Personal data" refers to any information which relates directly or indirectly to you and/or your transactions with us. This information includes but is not limited to your name, IC number, address, contact details, and such other necessary information regarding yourself and your transaction(s) with us; and
"Processing" refers to collecting, recording, holding or storing your personal data or carrying out any operation or set of operations on the personal data in regard to a commercial transaction.

1. Collection of your personal data

PHS Autohaus, Puchong collects your personal data if you provide them to us such as, but not limited to, when you purchase our product, use our products or services (e.g. request for a test drive), register with us to receive product updates, respond to our surveys or raise a complaint. By providing us with your personal data or using our products and service, you agree and acknowledge that we may collect, use and disclose your personal data in accordance with the terms of this Privacy Notice.

Your personal data may additionally be provided by a third party (e.g. your spouse, a company in which you are a director, officer or shareholder) or obtained from third parties authorised by you to provide the personal data.
You are responsible to provide accurate, complete and up-to-date information to PHS Autohaus, Puchong. Information collected is obligatory unless stated otherwise. Failure to provide PHS Autohaus, Puchong with the obligatory information may result in us being unable to provide you with the relevant products and services you requested or process the relevant transactions.

2. Information collected from our website

When you visit our website, your IP address is automatically logged in our server. We are notified merely of the name of your Internet Service Provider (ISP), the website from which you accessed our site and which of our website pages you visited. This information is evaluated for statistical purposes. Your anonymity as an individual is preserved. PHS Autohaus, Puchong places cookies on your computer when you visit our websites. You can determine the extent to which cookies are enabled or disabled by means of settings on your computer (usually in your Web browser, such as Internet Explorer). You agree to cookies being placed on your computer if your browser is set to allow them.

3. Use and disclosure of your personal data

The personal data collected will be used and processed for purposes which includes but is not limited to providing you with our products and services, contract execution, handling of your inquiries, analysis of customer satisfaction, promotional, customer relationship management and market research purposes, for the customisation of our products and services according to your preferences and for the fulfilment of any regulatory requirements. Additionally, to provide you with specially tailored promotional offers, your personal data may be used to construct a user profile when you visit the Volkswagen portals. Your personal data may also be disclosed for any corporate transactions.
Your personal data held by us shall be kept confidential. Your personal data may be disclosed to (either in Malaysia or overseas) Volkswagen AG, its subsidiaries or affiliate companies, PHS Autohaus, Puchong authorised dealers, suppliers, third party advisors, service providers or consultants, regulatory or authority bodies and any other related parties that PHS Autohaus, Puchong deems necessary to disclose to.
From time to time, you may receive marketing materials from PHS Autohaus, Puchong or our third parties about PHS Autohaus, Puchong's products and services. If you do not wish to receive these marketing materials, you may withdraw your consent by visiting your nearest dealer or by contacting us at 1800-18-8947. We will abide by your latest instructions. Please note that when you withdraw your consent, you will not receive any promotional and marketing offers from us.

4. Protection and Retention of your personal data

The security of your personal data is important to us. We have implemented appropriate technical and physical security measures to safeguard your personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.
PHS Autohaus, Puchong will retain your personal data as long as it is required to fulfil our contractual obligation to you or if required to satisfy any legal or regulatory requirements or to protect PHS Autohaus, Puchong's interests. When your record is no longer needed, we will dispose your records appropriately.

5. Right of access to your personal data

You may request for access to your personal data processed by PHS Autohaus, Puchong for a chargeable fee. We may take
steps to verify your identity before fulfilling your request for access to your personal data. Please visit your nearest dealer or contact us at 1800-18-8947 to request for access in writing.
In the event that your personal data held by PHS Autohaus, Puchong is incomplete, incorrect, misleading or not up-to-date, you may request to correct your personal data. In addition, you can limit the processing of your personal data.

Please visit your nearest dealer or contact us at 1800-18-8947 to request for correction or to limit the processing of your personal data. PHS Autohaus, Puchong reserves the right to refuse request for access or correction to personal data, specifically in the event the requester fails to verify his/her identity.

6. Changes to Privacy Notice

PHS Autohaus, Puchong has the right to amend this Privacy Notice and you are advised to check this Privacy Notice on a regular basis or visit your nearest dealer to obtain a copy of the Privacy Notice. This Privacy Notice was last updated May 2019.

7. Contact Information

For further inquiries or to exercise your rights under the PDPA, you may contact our Customer Service Representative at 1800-18-8947 or email at: [email protected].

Perlindungan Data

Melindungi privasi anda adalah penting buat kami. Justeru, kami akan memberikan maklumat terperinci mengenai pengumpulan data peribadi dan data tanpa nama.

Di PHS Autohaus, Puchong, kami menghormati privasi anda dan akan cuba untuk melindungi data peribadi anda, selaras dengan Akta Perlindungan Data Peribadi 2010 ("PDPA"). Sila ambil perhatian kepada butiran berikut:

PHS Autohaus, Puchong, "kami" dan "kita" merujuk kepada PHS Autohaus, Puchong yang merangkumi pengedar, pembekal dan agen pihak ketiganya;
"Data Peribadi" merujuk kepada apa jua maklumat yang berhubung secara langsung atau tidak langsung dengan anda dan/atau transaksi anda dengan kami. Maklumat itu tidak terhad kepada nama, nombor kad pengenalan, alamat, maklumat hubungan dan maklumat lain yang berkaitan dengan diri anda serta transaksi anda dengan kami; dan
"Memproses" merujuk kepada aktiviti mengumpul, merekod, memegang atau menyimpan data peribadi anda atau melakukan sebarang operasi atau satu set operasi ke atas data peribadi bagi tujuan transaksi komersial.

1. Mengumpul data peribadi anda

PHS Autohaus, Puchong akan mengumpul data peribadi anda apabila anda memberikannya kepada kami, tetapi tidak terhad kepada apabila anda membeli produk kami, menggunakan produk atau perkhidmatan (misalnya memohon untuk pandu uji), mendaftar dengan kami untuk menerima kemas kini produk, memberi maklum balas terhadap kaji selidik atau membuat aduan. Apabila anda memberi data peribadi anda kepada kami atau anda mengguna produk dan perkhidmatan kami, anda bersetuju dan membenarkan kami mengumpul, mengguna, dan menzahirkan data peribadi anda mengikut terma Notis Privasi ini. Data peribadi anda mungkin juga disediakan oleh pihak ketiga (misalnya pasangan anda, syarikat di mana anda seorang pengarah, pegawai atau pemegang saham) atau diperoleh daripada pihak ketiga yang dibenarkan oleh anda untuk menyediakan data peribadi anda.

Anda bertanggungjawab untuk memberikan maklumat yang tepat, lengkap dan terkini kepada VPCM. Pengumpulan maklumat itu adalah wajib, melainkan ia dinyatakan sebaliknya. Kegagalan untuk memberikan maklumat wajib kepada PHS Autohaus, Puchong mungkin boleh menyebabkan kami tidak dapat menyediakan produk dan perkhidmatan relevan yang anda minta atau memproses transaksi berkaitan.

2. Maklumat yang dikumpul daripada laman web kami

Apabila anda mengunjungi laman web kami, alamat IP anda akan dilog masuk ke dalam pelayan kami secara automatik. Kami hanya akan diberitahu tentang nama Penyedia Perkhidmatan (ISP), laman web di mana anda mengakses laman web kami dan laman web kami yang mana anda lawati. Maklumat dinilai untuk tujuan statistik. Anonimiti (ketanpanamaan) anda sebagai individu akan dilindungi. PHS Autohaus, Puchong akan meletakkan cookies ke dalam komputer anda apabila anda melawat laman web kami. Anda boleh menentukan setakat mana cookies itu boleh diaktifkan atau dinyahaktif menerusi tetapan pada komputer anda (biasanya pada pelayar web seperti Internet Explorer). Anda setuju untuk cookies tersebut diletakkan ke dalam komputer sekiranya pelayar web anda diset untuk membenarkan kehadiran mereka.

3. Penggunaan dan penzahiran data peribadi anda

Data peribadi yang dikumpul akan digunakan dan diproses bagi tujuan yang merangkumi, tetapi tidak terhad kepada menyediakan produk dan perkhidmatan kami, pelaksanaan kontrak, mengendalikan pertanyaan anda, menganalisis tahap kepuasan pelanggan, untuk kajian pasaran dan pemasaran, pengurusan perhubungan pelanggan, di samping mengubah suai produk dan perkhidmatan kami bergantung kepada kehendak anda dan memenuhi mana-mana kawal selia.

Bukan itu sahaja, untuk menawarkan promosi yang di khas buat anda, data peribadi mungkin digunakan bagi membina satu profil pengguna apabila anda melayari laman-laman web Volkswagen. Data peribadi anda mungkin akan dizahirkan untuk tujuan transaksi korporat.

Data peribadi yang kami simpan akan dirahsiakan. Data peribadi anda mungkin dizahirkan (sama ada di Malaysia atau luar negara) kepada Volkswagen AG, anak syarikat atau syarikat gabungannya atau pengedar sah, pembekal, penasihat, pembekal perkhidmatan atau perunding pihak ketiga PHS Autohaus, Puchong, badan kawal selia atau pihak berkuasa dan mana-mana pihak berkaitan yang VPCM fikir maklumat tersebut perlu dizahirkan kepada mereka.

Dari semasa ke semasa, anda mungkin menerima bahan pemasaran daripada PHS Autohaus, Puchong atau pihak ketiga mengenai produk dan perkhidmatan PHS Autohaus, Puchong. Jika anda tidak mahu menerima bahan pemasaran ini, anda boleh menarik balik kebenaran anda dengan mengunjungi pengedar terdekat anda atau menghubungi kami di talian 1800-18-8947. Kami akan mematuhi arahan terkini anda. Sila maklum bahawa apabila anda menarik balik kebenaran anda, anda tidak lagi akan menerima apa-apa tawaran promosi atau pemasaran daripada kami.

4. Perlindungan dan Pengekalan data peribadi anda

Keselamatan data peribadi anda adalah penting buat kami. Kami telah melaksanakan langkah-langkah teknikal dan keselamatan fizikal yang sewajarnya untuk melindungi data peribadi anda. Jika kami menzahirkan data peribadi anda kepada agen-agen sah atau penyedia perkhidmatan kami, kami akan meminta supaya mereka melindungi data peribadi anda yang diberikan kepada mereka.

PHS Autohaus, Puchong akan menyimpan data peribadi anda selagi ia diperlukan untuk memenuhi tanggungjawab kontrak kami kepada anda atau untuk memenuhi keperluan perundangan atau pengawalseliaan atau untuk melindungi kepentingan PHS Autohaus, Puchong. Apabila rekod anda tidak lagi diperlukan, kami akan memusnahkan rekod anda dengan sewajarnya.

5. Hak untuk mengakses data peribadi anda

Anda boleh meminta kebenaran untuk mengakses data peribadi yang diproses oleh PHS Autohaus, Puchong tertakluk kepada caj yang dikenakan. Kami akan mengambil langkah-langkah sewajarnya untuk mengesahkan identiti anda sebelum memenuhi permintaan anda untuk mengakses data peribadi anda. Sila kunjungi pengedar terdekat anda atau hubungi talian 1800-18-8947 untuk memohon akses secara bertulis.

Jika data peribadi yang ada pada PHS Autohaus, Puchong tidak lengkap, salah, mengelirukan atau tidak dikemas kini, anda boleh memohon untuk membetulkan data peribadi tersebut. Sebagai tambahan, anda boleh mengehadkan pemprosesan data peribadi anda.

Sila kunjungi pengedar terdekat anda atau hubungi talian 1800-18-8947 untuk memohon pembetulan atau untuk mengehadkan pemprosesan data peribadi anda. VPCM mempunyai hak untuk menolak permohonan mengakses atau membetulkan data peribadi, terutama apabila pemohon gagal mengesahkan identitinya.

6. Perubahan Notis Privasi

VPCM mempunyai hak untuk mengubah Notis Privasi dan anda dinasihatkan supaya sentiasa membaca Notis Privasi ini atau kunjungi pengedar terdekat untuk mendapatkan salinan Notis Privasi. Kali terakhir Notis Privasi dikemas kini adalah pada Mei 2019.

7. Maklumat Hubungan

Untuk pertanyaan lanjut atau untuk melaksanakan hak anda dibawah PDPA, anda boleh menghubungi Wakil Perkhidmatan Pelanggan kami di talian 1800-18-8947 atau emel kepada: [email protected]

Contact details

Responsible:
PHS Autohaus, Puchong
Lot 895, Jalan Subang 10, Kampung Kenangan, 47100 Puchong
[email protected]